All Systems Operational

Uptime over the past 90 days. View historical uptime.
Business Communications Operational
90 days ago
100.0 % uptime
Today
Cloud PBX Operational
90 days ago
100.0 % uptime
Today
Trunking Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
100.0 % uptime
Today
AI Solutions Operational
90 days ago
100.0 % uptime
Today
Cloud Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Services Operational
90 days ago
100.0 % uptime
Today
Internet & Access Operational
90 days ago
100.0 % uptime
Today
Business Internet Operational
90 days ago
100.0 % uptime
Today
Fiber Access Operational
90 days ago
100.0 % uptime
Today
Customer Portals Operational
90 days ago
99.98 % uptime
Today
billing.ipfone.com Operational
90 days ago
99.97 % uptime
Today
customerportal.telnetww.com Operational
90 days ago
99.97 % uptime
Today
mypbx.ipfone.com Operational
90 days ago
100.0 % uptime
Today
Core Network & Infrastructure Operational
90 days ago
100.0 % uptime
Today
Core Voice Network Operational
90 days ago
100.0 % uptime
Today
PSTN Inbound Services Operational
90 days ago
100.0 % uptime
Today
PSTN Outbound Services Operational
90 days ago
100.0 % uptime
Today
E911 Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 15, 2026

No incidents reported today.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
Bill Center / Customer Portal Impairment
Postmortem - Read details
Jan 7, 15:44 EST
Resolved - The trouble impacting Bill Center and Customer Portal access was caused by a third-party vendor issue. A fix has been implemented and services are stable. We are awaiting additional details from the vendor and will provide an updated RFO when available.
Jan 7, 15:42 EST
Monitoring - Our Vendor has advised that a fix has been implemented, and the system is currently stable.

Our teams will continue to monitor closely and will provide a Root Cause when complete.
Jan 5, 15:55 EST
Identified - We have identified the issue impacting access to Bill Center and are currently working with our vendor toward resolution.

At this time, access appears to be restored for users. We will continue to monitor and provide updates as more information becomes available.

Next Update: As we receive confirmation from our vendor (30-60 minutes)
Jan 5, 15:42 EST
Investigating - We are currently investigating an issue impacting access to our Bill Center. (billing.ipfone.com, customerportal.telnetww.com)

At this time, customers may be unable to view invoices, make payments, or access billing-related information.

Our teams are actively working to identify the root cause and restore service as quickly as possible. We will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

Next Update: Within 30-60 minutes, or sooner if available
Jan 5, 15:20 EST
Jan 6, 2026

No incidents reported.

Jan 5, 2026
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

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