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VoIP Inbound Calling Status

Operational

VoIP Outbound Calling Status

Operational

VoIP Geo-Redundancy Status

Operational

9-1-1 Outbound Calling Status

Operational

Cisco Meraki Network Status

Operational

Metro-E Network Status

Operational

T1 Network Status

Operational

CloudFax Services Status

Operational

Billcenter Portal Status

Operational

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

VoIP Inbound Calling Status, VoIP Outbound Calling Status


Locations

Miami Data Center - Equinix




October 11, 2019 8:44AM EDT
[Investigating] A very low number of customers are being affected by this incident, issue still under investigation.

October 11, 2019 10:43AM EDT
[Monitoring] Server issue has been determine and working on it.

October 11, 2019 11:47AM EDT
[Monitoring] Servers are up still Investigating

October 11, 2019 12:06PM EDT
[Resolved] Service re-established, inbound and outbound calls working. Root cause of incident was due to faulty memory in one of our servers. Server will be replace next week to avoid future issues.

October 11, 2019 12:17PM EDT
[Resolved] .

October 11, 2019 12:25PM EDT
[Resolved] .

Incident Status

Operational


Components

VoIP Inbound Calling Status, CloudFax Services Status


Locations

Miami Data Center - Equinix




October 8, 2019 3:56PM EDT
[Resolved] Fiber cut by one of our PSTN providers for the Miami market affecting 4% of our customer base. Multiple crews worked on site overnight to repair and replace the damaged fiber. The root cause of the damage is still under investigation but we are continuously requesting more information to keep everyone updated. In the meantime, we took immediate measures to fix these issues by moving away from this current provider to avoid further incidents.